FAQ'S

1. What is Elviro?
Elviro is an online shopping platform offering a wide range of high-quality products across various categories. We are committed to providing a seamless shopping experience to customers across India.

2. Where does Elviro ship?
We currently ship only within India. International shipping is not available at this time.

3. How long will it take to receive my order?

  • Orders are typically processed within 1-2 business days.
  • Delivery takes 5-7 business days after dispatch, depending on your location.

4. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment in real time. If you encounter any issues, please contact us at elviro.support@gmail.com.

5. What payment methods do you accept?
We accept a variety of secure payment options, including:

  • Credit/Debit Cards
  • Net Banking
  • UPI Payments
  • Popular Wallets

6. What is your return policy?
Elviro offers a 7-day return policy for eligible products. If you’re not satisfied with your purchase, you can request a return or exchange within 7 days of delivery. Please refer to our Return & Refund Policy for more details.

7. How do I initiate a return or exchange?
To initiate a return or exchange, email us at elviro.support@gmail.com with your order number and reason for return. Our team will guide you through the process.

8. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, contact us immediately at elviro.support@gmail.com with your order details and photos of the issue. We will resolve the problem with a replacement or refund.

9. Do you offer cash on delivery (COD)?
Yes, we offer cash on delivery (COD) for select locations. Availability will be confirmed during checkout.

10. Can I cancel my order?
You can cancel your order before it is dispatched by contacting us at elviro.support@gmail.com. If the order has already been shipped, cancellation will not be possible, but you can initiate a return after delivery.

11. Do you offer discounts or promotions?
Yes, we frequently run discounts and special offers. Keep an eye on our website and follow us on social media to stay updated.

12. How can I contact customer support?
For any inquiries, issues, or feedback, you can reach us at:

13. Are my payments secure?
Absolutely! Elviro uses industry-standard encryption and secure payment gateways to ensure your transactions are safe and secure.

14. Can I change my shipping address after placing an order?
You can request a change in shipping address by contacting us at elviro.support@gmail.com before your order is dispatched.

15. How do I create an account on Elviro?
Click on the Sign-Up button on our website, fill in the required details, and create your account to start shopping with us.